Size Chart
Shipping Policy
Kochiaan Shipping Policy
At Kochiaan, we aim to make your shopping experience as smooth as possible. Please review our shipping policy below for more details:
Delivery Time
We deliver all orders within 3-6 working days within Pakistan. Please note that weekends and public holidays are not included as working days.
Shipping Charges
We offer free delivery on all orders within Pakistan. For international orders, shipping charges will be calculated at checkout based on your location.
Order Processing
Orders are typically processed within 1-2 working days. Once your order has been processed, you will receive a confirmation email with tracking details.
Delivery Partner
We partner with reliable courier services to ensure your orders reach you safely and on time. Delivery times may vary depending on your location and any unforeseen circumstances.
Delays
While we strive to deliver within the estimated timeframe, there may be occasional delays due to factors beyond our control (e.g., weather, strikes, or high order volumes). In such cases, we will notify you of any changes to your delivery schedule.
Contact Us
For any questions or concerns regarding shipping, please contact our customer service team at [insert contact details].
Return and Exchange
Kochiaan Return and Exchange Policy
At Kochiaan, we strive to ensure your satisfaction with every purchase. If you're not completely happy with your order, we offer a straightforward return and exchange process.
Eligibility for Returns & Exchanges:
- Items can be returned or exchanged within 3 days from the date of delivery.
- Non-returnable items: Any item that is damaged or faulty upon delivery will not be eligible for return or exchange.
- Returnable items: If you've received an incorrect size or the wrong item, we will gladly accept your return or exchange request.
Conditions for Return:
- The item must be unused, unwashed, and in its original condition with all tags attached.
- Any customized or altered items are not eligible for return.
Process:
- To initiate a return or exchange, please contact our customer support within the 3-day return window.
- Once your return is approved, further instructions will be provided.
Refunds:
- After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Refunds will be processed via the original payment method within 7-10 business days.
Thank you for shopping with Kochiaan!